
TERMS AND CONDITIONS
LIMITED WARRANTY
Secura Key Limited Warranty (United States and Canada)
“SecuraKeyproductsarewarrantedagainstdefectsinmaterialsandassemblyfortheperiodindicatedbelow.IntheeventthatanySecura
Keymanufacturedproductfailstoperformasintendedduringthewarrantyperiod,SecuraKeywillreplacethedefectiveproductwitha
neworrefurbishedproduct.Thisissubjecttotheequipmentbeinginstalledinaccordancewiththeinstructionsandusedappropriately
insuitableconditions.Thewarrantyperiodbeginsonthedateofshipmentfromourfactory,orifsoldthroughaDistributor,onthedateof
sale(originalreceiptordocumentationisrequired).Thiswarrantydoesnotincludeyourcostfortaxes,duties,orinstallationexpenses.”
•E*TAG
®
ANDRADIOKEY
®
ACCESSCONTROLREADERS=LIFETIME(aslongastheoriginaluserownstheproduct)
•E*TAG
®
ANDRADIOKEY
®
CARDSANDKEYTAGS=LIFETIME(aslongastheoriginaluserownstheproduct)
•SK-ACPAccessControlPanels=2 YEARS
•ALLOTHERPRODUCTS=2 YEARS
WarrantyclaimsrequireaReturnMaterialAuthorization(RMA).SimplycallourTechnicalSupportDepartmentat877-850-3452for
helpinevaluatingyourproblem.Ifnoresolutionisachievedoverthephone,requestanRMAform,andthencompleteandsubmitthe
formtoSecuraKeytoinitiatetheWarrantyprocess.RefertoSecuraKey'swebsiteforcompleteRMApolicy(www.securakey.com).
ReturnofLifetimeWarrantydefectiveproductshallbeatthediscretionofSecuraKey.Customermustretainthedefectiveproduct
forathirty(30)dayperiodfollowingtheissuanceoftheRMA,duringwhichtimeSecuraKeyreservestherighttorequestreturn
ofthedefectiveproduct.Productsmustbereturnedifrequested,freightprepaid.Ifrequesteddefectiveproductsarenotreturned
within30days,SecuraKeymayinvoicethecustomerforthefullpriceofthereplacementunit.
Returnof2-YearWarrantydefectiveproductisalwaysrequired,andmustbedonewithin30daysorcustomeraccountissubject
tofullcostofthereplacementunit.
Warranty Exclusions
• Productswhichhavefailedduetovandalism,willfuldamage,installationerrors,inappropriateelectricalloading,mis-useand
“ActsofGod”suchaslightning,re,ood,hurricane,etc.
• Cardsthathavebeenmodiedbythirdpartiesaftersaleinamannerthataffectsperformanceofthecard.
• ReaderModules,CodeStrips,TagsorInsertsthatareembeddedintootherproducts-thesearecoveredbyaseparate
warranty–checkwithfactory.
• Productswheretheserialnumberhasbeendefacedorremoved.
• ProductsnotmanufacturedbySecuraKeyarecoveredbytheirownoriginalmanufacturers’warranty.Pleasecontact
SECURAKEYCustomerServiceforwarranty/repairinstructions.
• LifetimewarrantydoesnotapplytoproductspurchasedpriortoJanuary2005.
Warranty Limitations
“THEWARRANTYSETFORTHABOVEISEXCLUSIVEANDNOOTHERWARRANTY,WHETHERWRITTENORORAL,ISEXPRESSED
ORIMPLIED.SECURAKEYSPECIFICALLYDISCLAIMSANYIMPLIEDWARRANTIESORMERCHANTABILITYANDFITNESSFORA
PARTICULARPURPOSE.Theremediesprovidedhereinarethebuyers’soleandexclusiveremedies.InnoeventshallSecuraKeybe
liablefordamagesinexcessofthepurchasepriceoftheproduct,fordirect,indirect,special,incidentalorconsequentialdamages(including
lossofprots)arisingoutoftheinstallation,use,orinabilitytousesuchproduct,orlossresultingfromtheoperationorperformanceofany
thirdpartyproductoranysystemsinwhichaSecuraKeyproductisincorporated,whetherbasedoncontract,tortoranyotherlegaltheory.”
Export Warranty (All countries except U.S and Canada)
“SecuraKeyproductsarewarrantedagainstdefectsinmaterialsandworkmanshipforaperiodof5yearsfromthedateofpurchase.
SecuraKeyshall,atitsoption,eitherrepairorreplaceproductswhichprovetobedefectiveandaresenttoSecuraKeyfreightprepaidand
orderedreturnfreightchargedtocustomerwithinthewarrantyperiod.Thiswarrantydoesnotincludefreight,taxes,duties,orinstallation
expenses.Theforegoingwarrantyshallnotapplytodefectsresultingfromabuse,misuse,accident,alteration,neglect,orunauthorized
repairorinstallation.SecuraKeyshallhavetherightofnaldeterminationastotheexistenceandcauseofthedefect.THEWARRANTY
SETFORTHABOVEISEXCLUSIVEANDNOOTHERWARRANTY,WHETHERWRITTENORORAL,ISEXPRESSEDORIMPLIED.
SECURAKEYSPECIFICALLYDISCLAIMSANYIMPLIEDWARRANTIESORMERCHANTABILITYANDFITNESSFORAPARTICULAR
PURPOSE.Theremediesprovidedhereinarethebuyers’soleandexclusiveremedies.InnoeventshallSecuraKeybeliablefordirect,
indirect,special,incidentalorconsequentialdamages(includinglossofprots),whetherbasedoncontract,tortoranyotherlegaltheory.”
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